What do you do when a donor has made an $800 pledge, paying annually $150 and on their third payment says they want to increase their pledge to $1,000 and pay $200 a year?
Initially, if they had several payments we would write another pledge for the difference, but when they received notices some complained that the whole pledge was $1,000 not $800 and $200. So I had gone to entering the $1,000 pledge, write off the old balance on the old pledge with the comment of a new pledge and then write off that (the amount paid on the first pledge) off the new pledge. OR, I would write off everything on the old and reapply them to the new.
Although it is nice to have donors increase their pledges it's a lot of work for me to get them so everyone is happy. I'd really appreciate what any one has to say or tell me how we should be doing this. I couldn't find any help through SAGE