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January 31, 2017 - 11:28AM
#1
Patricia Mays
Email process in EFT function

 

We've worked with our IT to update our email server settings but we still get error messages when processing EFT payments. The test emails go through just fine but I'm still not able to process the EFTs. Help please!

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January 31, 2017 - 11:44AM
Whitney Quick
Email process in EFT function

Hi Patricia -

We had this same issue in our first A/P run after upgrading. The first solution we had was to turn off the email feature all together; this at least allowed our EFT file to process. This was not a good long-term solution, and it seemed that the problem was coming from vendors who had elected direct deposit, but did not have an email address assigned. So we went through our list of DD vendors and made sure every one of them had an email address, creating an internail mailbox to catch the "place holders". This seems to have resolved the issue in our system. Hope this helps!

Whitney

 

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January 31, 2017 - 12:31PM
Matthew Gorman
Patricia, Whitney - were you

Patricia, Whitney - were you getting a specific error when you attempted to process the EFT file regarding the relaying be unsuccessful?  Perhaps an smtp relay error 4.7.1?    In my IT department, we've also struggled to get this to work using a few of our smtp relay servers.  Just wondering now if our lack of complete email addresses is part of the issue.

Thanks!  -Matt G.

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January 31, 2017 - 4:08PM
(Reply to #3)
Tyler Smith
Error 4.7.1

Matthew,

If you are getting 4.7.1- Unable to Relay, Client does not have permission:

  • Check to make sure the user who is logged into MIP has their email address set up correct in Security>Set Up Organization Menus>Under their username>Email field. There can only be one email in this user's email address field.
  • Make sure the user's account is not disabled in the exchange server or that the email address has been set up
  • It can also be anti-virus with a built-in email spam filter

-Tyler S.

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January 31, 2017 - 2:01PM
Whitney Quick
Email process in EFT function

Hi Matthew -

I can't recall the specific error number, but it was definitely an smtp relay error. This was a pretty easy work-around solution for us; hope it helps in your instance as well!

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January 31, 2017 - 4:04PM
Tyler Smith
Email process in EFT function

Patricia,

If you are having trouble with EFT for AP email notifications, you may want to check the following:

  • Check to make sure the user who is logged into MIP has their email address set up in Security>Set Up Organization Menus>Under their username>Email field
  • Make sure the vendors who are set to receive emails have emails set up in Maintain>Vendors>choose a vendor>Payment and Terms tab>Email address field
    • If everyone in the batch has the checkbox checked to 'Do Not Send Payment Notification Email' it will not work. At least one person has to have that checkbox unchecked. You can add a fake email address for one of those vendors and uncheck the box if needed.
  • Make sure you did not log in as admin into MIP. Log out and back in to double-check.

If all of these are correct, you should be getting an error code that should point to something that may not be set up yet in your mail exchange server.

Hope this helps!

-Tyler S.

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February 2, 2017 - 9:12AM
Patricia Mays
Email process in EFT function

Hi everyone, thanks for the responses. Our IT person has to reconfigure our email setup on the server level. It worked for a day but  I ran 6 EFT payments yesterday. Each vendor has an email address and I got the error message "Mailbox unavailable. The server response was: 5.7.1 Unable to relay". I checked the settings and it looks like MIP is not saving the settings.  I will set up emails for those DD vendors who don't have email addresses. Your reponses are truely helpful.

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February 9, 2017 - 9:15AM
(Reply to #7)
Tyler Smith
Email process in EFT function

Patricia,

For error 5.7.1, please take a look at the possibile solutions below:

o Go to Organization>Organization Information>SMTP Email and change the Server field in MIP to the IP of the mail server (if the mail server is local)

o Go to Organization>Organization Information>SMTP Email and send a test email to someone WITHIN the domain.

* If sending a test email works, that means you need to try the next option below or follow the article 9196. If this does not work, something may not be configured right in your settings in that SMTP Email screen.

o You may need to configure the anonymous relay property and add the workstation or terminal server's IP address to the list. That is found in the Exchange Management Console>Server Configuration>Hub Transport, right-click on Anonymous Relay and go to properties. This will need to be done if the user gets a new computer and the new IP address has not already been added as well.

-Tyler

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