Dear Abila Grant Management Customers
Users attempting to log into the Abila Knowledgebase and Forum are receiving the message, “Sorry, unrecognized username or password.” We are actively working to resolve the issue. We will post another message when the issue has been resolved.
We apologize for the inconvenience and thank you for your patience
Abila Customer Support
We are continuing our efforts to restore the knowledge base to full and normal functionality as quickly as possible. We are hopeful to have the issue resolved today and will continue to provide updates as the situation changes. We appreciate your patience as we work to restore the system.
Abila Customer Support
Good morning.
There has been some significant progress overnight on the login issues for our knowledge base and forums. Here’s where we are:
So in summary, you may now log in again (from kb.abila.com) and fully utilize the knowledge base and MIP/FR forums. Just don’t let the “Access denied” message fool you. The team will continue working on the remaining issues.
We apologize for the inconvenience that these login issues may have caused you. Thank you for your patience as worked to fix the primary issue and as we continue to work to resolve the remaining issues.
Access to our Knowledge Base and Forum are now fully restored. Thank you for your patience while we worked to resolve the remaining issues.
Abila Customer Support