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Charlie Schroed...
Sage Payment Solutions Payment Processing Issue

Sage Payment Solutions has notified us of an issue where users may be experiencing an error when attempting to process payments through Sage Virtual Terminal, Sage Exchange, or an integrated payment application.  It is possible that some payments may be authorized in spite of the error message being received.  Please review your credit card batch before settling to ensure that there are no duplicated payments. We are working with our technology partner to resolve the issue as soon as possible. We will post another message when the issue has been resolved.  In the meantime, you may visit http://status.abila.com for the latest updates on this issue.

We apologize for any inconvenience this may cause.  Thank you for your patience.

Abila Customer Support

www.abila.com/support

Charlie Schroed...
Our technology partner, Sage

Our technology partner, Sage Payment Solutions, has notified us that the issues causing errors during payment processing have been resolved.  Please review the transactions in your open batch to ensure there are no duplicate payments.

In Sage Virtual Terminal, go to Batch Management, Credit Card.  Review the transactions for any instances of the same customer, card number and amount listed more than once.  Click the Void option on any duplicate instances of a transaction.

In Sage Exchange, click Batch Management under Quick Links, select the desired account and then click LAUNCH. Review the transactions for any instances of the same customer, card number and amount listed more than once. Click the small triangle to the right of any duplicate instances of a transaction, then click the VOID button.

If you continue to experience difficulty processing payments, please email virtualsupport@sage.com or call 877-470-4001.

Please be aware that we are experiencing a delay in the delivery of Order Confirmation and Auto-Close Results emails.

In the meantime, you may visit http://status.abila.com for the latest updates.

We apologize for this inconvenience, and thank you for your patience.

 

Abila Customer Support

www.abaila.com/support

 

Susan Swarts
Sage Payment Solutions Issue Resolved

We have received the following update from our technology partner, Sage Payment Solutions:

The issues causing errors during payment processing have been resolved.

In order to allow for customers to review their transaction history, the settlement processed for the evening of July 1, 2016 into the morning of July 2, 2016 were delayed by several hours.  Any recurring payments scheduled to run on July 2, 2016 were also delayed; they will still be processed same-day.  Normal settlement and recurring payment processing times will resume on the evening of July 2.

Sage has taken the precaution of voiding transactions from July 1, 2016 that appeared to be duplicates of other transactions.  We identified probable duplicates by looking at transactions with the same customer name, card number and transaction amount. Please review these article from our Knowledgebase for assistance with voiding or refunding duplicate payments, re-entering a void payment, or viewing transaction history.

Virtual Terminal:
How to process a credit (refund) in the Virtual Terminal
How to process a void or a refund (Video)
How to review settled batches in the Virtual Terminal.
Sage Virtual Terminal FAQs

Sage Exchange Management System:
Sage Exchange Management System: How to issue a credit (refund)
Sage Exchange Management System: How to void a transaction
Sage Exchange Management System: How to view Settled Batches
Sage Exchange Management System: Frequently Asked Questions

If you experience any difficulty please contact Sage Payment Solutions at virtualsupport@sage.com.