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Stuart Fermenick
sysadmins - VM IIS server sleeps?

Hello all sys admins,

I'm finally posting to the not-so-new-anymore Sage forum for the first time after Sage Software took over.Yes,that's been a millennium, pardon the pun. ;)

We upgraded to new servers when we upgraded to Sage Millennium 7.9 (last December in non-production, last April in production). The server are Windows 2008R2 64-bit and are VMware virtual servers (or Virtual Machines).

It took one of our users several months to finally mention to me that when she comes in to work, she's the first one to log into the Millennium application. She says (and I saw it for myself) that it can take, literally, over 5 minutes to go from the logon page to getting into the application.Worse yet, this signin delay doesn't happen every morning - just maybe a once or twice a week. (Yes, this makes it really hard to troubleshoot.)

I ran this by Sage Millennium tech support -- the only place they thought could be a problem would be running a scheduled nightly IISRESET (which now on Windows 2008 clears the web server cache). On previous versions this was needed to reset the IIS server and overcome a memory leak, but isn't needed now. I have nothing scheduled like this, so I'm at a loss.

Has anyone else experienced this and if so what did your site do to overcome this issue?

Thanks in advance!

--Stuart Fermenick, DBA & Millennium sysadmin, Claremont Graduate University, Claremont, CA 91711

email: stuart.fermenick@cgu.edu   voice: 909-621-8797

([VM] Windows 2008R2, [Physical] SQL Server 2008R2, IE 7/8)

 

Stuart Fermenick, Sr. DBA, Administrative Computing

Office of Information Technology

Claremont Graduate University

130 E Ninth St, Claremont, CA 91711

v: 909-621-8797, email: stuart.fermenick@cgu.edu