Sage is in the process of updating our internal business management systems to provide you with more efficient service for your Sage Nonprofit solution. You'll experience a number of benefits, including more efficient, personalized online support and a new, streamlined customer website that will help you find the resources you need to get the most out of your technology investment.
As we transition to the new system, please watch your email inbox for important communications that deliver:
* Your New Customer ID: You will receive a new customer ID (account number) by email in early March, when the new business management system goes live. Please make sure you retain this new customer ID; you will need it to interact with Sage sales and support.
* New Sage Customer Portal Instructions: A new, streamlined self-service website called the Sage Customer Portal will be available in March. This will be a replacement for the Sage Software Online website. You will receive instructions about how to register for this important online resource where you will access the support knowledgebase for your Sage Nonprofit Solutions in March and beyond.
In addition to the knowledgebase, the Sage Customer Portal will also provide you with anytime access to your Sage account information, important product information, and software updates in one centralized location. You can also use the Sage Customer Portal to retrieve activation codes, chat online with support, submit a support case and more.
We are confident these changes will help improve your interaction with Sage and look forward to providing you with a more streamlined customer experience.
Sage Nonprofit Solutions