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Charlie Schroed...
Year-end Tax Season is upon us. Support is here to help!

Our call volumes are significantly higher during January. We have added some resources to help during this time and are working hard to get to your case as soon as possible. Here are some tips that will help us to help you more efficiently during this busy time.

 

  • Click here to visit our knowledgebase. Several of the featured year-end related articles are available to you on the home page without a login requirement.
  • W2/1099/1095-C Form questions/issues? Use option 3 from the Fund Accounting support menu. We have analysts skilled specifically for calls on these topics.
  • Need to reset your password for access to the KB/Support Portal? Click here.
  • Need first time access to the KB/Support Portal? Click here to use our Support Chat feature and a chat analyst can assist you.
  • Not able to wait on hold? Please accept the voice mail option offered by the phone system after around 3 minutes and every few minutes afterwards. We will call you back.
  • Is Payroll due today or is your entire system is down with no one able to get into the software? Click here to use our Support Chat to inform a support analyst so that we may prioritize your case more effectively.

 

Thank you!

Abila Customer Support